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The package was originally supposed to be delivered on 7/8/24. It got delayed till 7/9/24. It then said it was out for delivery on 7/9/24. I then got an update which said the driver attempted to deliver it but I wasn't home to accept it, which is a complete fabrication seeing as the package did not need a signature to be delivered. In fact, on 7/9/24, I saw an Ontrac van passing by my house at approximately 2PM. I did not see the driver attempt to deliver or even get out of the van. I then contacted customer service and they were unable to help me. On 7/10/24, I was talking with customer service for 2 and half hours. While I was talking to them, I went back on the Home Depot site and saw the same product that I had bought, and it said that if I ordered it within the next 2 hours, I would gt it by the next day. Per the customer agent Bridget, she said that the same product was showing on her end, but that it would take 2 days to deliver. I told her that is false advertising and she told me that Home Depot is a reputable company and that she would bring a case to the IT department about it. I finally got my product on 7/10/24. I then got an email on 7/11/24, stating that my product was delivered on 7/9/24, Another instance of false advertising? Per Bridget, she said I will be able to get compensation due to these circumstances. Because of this nightmare, I will never order from Home Depot again, in fact I will tell all my friends to never order from Home Depot.
1 year ago
Read The Home Depot Reviews
The Home Depot has a 1.6 average rating from 371 reviews