Please don’t buy appliances from Home Despot online - they will lie to you about the delivery and completely waste your time. On July 7th I ordered a Maytag dishwasher through their website, with haul-away of the old dishwasher, and received a confirmed delivery date of Saturday, July 13th - I waited almost week for delivery just so I wouldn't have to miss a half-day's work for their "4-hour window". On the evening of July 12th I received notification that the delivery window would be between 12:30pm and 4:30pm on July 13th. At around 10:30pm on July 13th, I received notification that the delivery window would be between 3:45 and 4:45pm, so at 2:30pm I removed the old dishwasher for haul-away. At 4:45pm there was still no delivery. At 4:48 pm I received a voicemail from the delivery person that the dishwasher would be delivered in "25 to 30 minutes". At 5:45 pm there was still no delivery, so around 6:00pm I started calling the number from the voicemail and eventually got an answer, where the delivery person assured me that "the delivery was definitely on its way, would be there soon." At 6:45pm I started calling the delivery number again, but only got voicemail and no more answers, so I called Home Depot's support line, where I was told that the delivery had been rescheduled for July 17th, and I would be contacted later for the time window. I told them that this was unacceptable, and that I had been lied to by both their website and their delivery person multiple times, and they offered me a measly $150 refund on my $1000 dishwasher, for wasting 6 hours of my time plus an additional half-day of work if I actually wanted it to be delivered. My wife called HD support well, only to be told that the dishwasher was NEVER ON THE TRUCK in the first place, so we spent 6 hours listening to their lies and wasting our time for nothing. Not to mention the time needed to re-install the old dishwasher, and then uninstall it again. So I cancelled the order and also closed my Home Depot account. They lied to me multiple times about the delivery, they wasted 6 hours of my time, and so they don't deserve my business and they will never have it again.
1 year ago
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