I’m disappointed with my recent experience with this company. I placed an order on April 23 that, unfortunately, didn’t go through until mid May after my follow-up, despite receiving confirmation at the time. What was even more frustrating was the lack of follow-up — I contacted customer service multiple times to inquire about the issue and request some form of compensation for the inconvenience, but received no response whatsoever until now in Jun.18 As a customer, I expect timely communication and accountability when things go wrong. In this case, I received neither. I had initially chosen this company based on their professional appearance, but my experience fell far short of expectations. I hope the company takes this feedback seriously and makes improvements to both their order fulfillment process and their customer service response times. And take care of my lost due to their fault.