I ordered a BBQ on line and paid for it and after three promises of delivery dates (and a month) still no BBQ, The last time I called the customers service department they guaranteed a delivery date and when questioned what that guarantee meant, considering two other missed promises of delivery time, I also asked why they couldn't call the courier to inquire why the BBQ was not shipped and was told they had no phone number for the courier then I was I was hung up on. I was not rude just asking a justified questions. I suggest never to use the Home Depot Online process. Unacceptable and unreliable.