I placed an on line order. After one week, the order had not shipped. Indeed, under "My Orders" it did not even appear. I decided to go to the store and get the product after all. I then started to try to contact Customer Service to cancel the on line order. I attempted to call the 1-800 number. I was informed the wait time was over 60 minutes, and it was recommended to send a text. I followed that recommendation. Every day, I would send a text stating that " I am still waiting". After a week, I got a text telling me that this means of contact was no longer supported. I then got an email telling me that the order that was not on my profile had shipped. I know Covid-19 slowed things down, but, it is no excuse for out and out lies, incompetence and disregard for normal customer support. Completely unacceptable.