I made my first ever order, and when I double clicked to pay on Apple Pay, it set to the last used shipping address, which was my 96 year old Grandmother who lives in London (3.5 hours from me). Within 50 seconds of placing the order, I went onto the website and clicked on ‘change shipping address’ - I also sent about 4/5 emails and messages over the space of 5 hours to the website asking for them to update my address asap please. I then get a notification saying my parcel had been shipped… but to the incorrect address! I contacted them again and explained the issue and asked if they could cancel the shipment or as a gesture of goodwill send the parcel back to my address - after all, I used the ‘change shipping address’ function within ONE MINUTE! And so my argument was why offer a function to change shipping address when it’s nul and void and doesn’t work? I had a response back saying could I ask my 96 year old granny to go to the post office and send it to me… well, considering she’s house bound and almost blind, the answer was no. I asked again if as a one off they could send the strips to me in the post, they were £33 worth of product so not a great amount considering that if the service was brilliant/understanding of the situation, I would probably place more orders in the future. However, I haven’t even received a courtesy response and have been ignored… then I get this email asking for a review 😅 will I order from you again? No. Is the service on offer up to scratch? No.