Update: Received a phone call today from a Hoseasons rep acknowledging that I had been flexible when trying to resolve the issue of rebooking. We negotiated a change of date and park that I am happy with. I’d like to thank the lovely young lady who helped me today. However it was a shame that my experience was so needlessly negative and that Hoseasons are putting their customers and front line staff in this position. Although I appreciate their efforts today, I’m afraid I won’t be using them in the future.
