The landlord’s agent IPM, despite repeated reminders, formal complaints, and even a statutory request pursuant to sections 21 and 22 of the Landlord and Tenant Act 1985, has consistently failed to undertake essential safety-related repairs. Instead, IPM has demanded and charged several hundred pounds for ineffective or unsuccessful repair attempts, as well as for alleged technical services that have demonstrably been inoperative for several years. Requests for reimbursement have been refused, while IPM continues to exert pressure and coercion against me, failing to provide any substantive written response to my correspondence in this regard.