Given 4 stars due to time taken to despatch order (over a week) and then failure of chosen courier to deliver on day notified (not Jennychem'sj fault but compounded poor service) Products used to date, have only been quick detailer and wheel cleaner both of which have given fabulous results so can't wait for the opportunity to check out the rest. Needed to speak to customer service on two occasions re delayed order and on both occasions the operator was professional, friends and a pleasure to deal with. Would I use again? Based on the products definitely, just need to sort out their distribution issues and improve dispatch times.