1: I was given the choice of getting the physical book and I never got it. If the book is back ordered, it is better to communicate that at the start so I can either find an alternative which is buying it myself or just know what to expect. 2: The material was delivered on the same day the class started ( eg. Monday morning) and this was after sending an email on Sunday asking about the class material. This is important because in my company I need to create a ticket for IT support to allow me to download external files and I need at least 24 hours buffer, in case the help desk has high-priority issues. If I had the material delivered before class I could have had a chance to do all the prep needed but that was not the case. 3: The delivery method online did not work for me because most icons are so small and not that intuitive in the program. this is a personal preference and the dynamic of the classroom ( helping each other) is very much needed which is not possible in an online classroom setting, in my opinion. 4: everyone in the class had a different version so when the instructor was asked "where to find X or Y function" the answer was " I'm not sure which version you have. If this is a beginner class everyone must have the same version so we don't waste time listening to directions. The instructor is not bad but the delivery method (online) and organizational side of things did not work in my opinion. The instructor gave students time in the break which was a great idea but again for me this was not enough. Online class for this type of material is not a good idea in my opinion.