This was almost a 5 star review Great start to the process Sue was great and easy to deal with explained everything thoroughly knows her job and good at it to very genuine and helpful.Gary my case manager was excellent on all accounts things were going great until first application fell through but quickly onto another application unfortunately Gay went on annual leave during this which is great but the process seemed to slow due to this but great communication between myself and Gary quickly got things back on track on his return and the application finished very strongly and completed very nicely.The fee is quite high but in-line for the process required.Overall Great start bumpy middle strong finish very happy customerI would recommend if it抯 the type of lending you need to suit your requirements.Found the staff I dealt with directly very calm and professional and willing to go the extra mile if you needed it to.Thanks all involved