Why only 1 Star: firstly, all Watch providers have to do is supply the Watch - the Quality & after Sales Service chiefly rests with them; but a Watch provider or Seller can make or break the credibility of a Brand - the Seiko I was sent is immaculate & seems to keep near perfect time for a 6R 35A movement - but, it is how it got to me that causes me to make down the Provider... I wanted the Watch ASAP for family reasons - i paid Insured Express Post but the Provider treated it as if it were Freight Free Shipping - I have been told this was an AP issue... I've no doubt about AP's Slothfulness - they are a Law unto Themselves! Still, an Apology prior to me whilst on the Slow Boat from China would have been professional. The moral, if there's one: treat every Customer like it matters.