I have not had any problems with the phone/network service. however, their customer service is useless and cannot solve any problems. My phone is currently turned off although I paid for 4 months of services and should still have 3 months left. I contacted customer services and the agent is completely useless because all she can do it make a report. This is the second time I have paid in advanced and I am unable to use the services. I was told a supervisor will call me in an hour but it has been over 2 hours. I guess I will just continue leaving them negative reviews.