I bought the SIM and did registration and top up and received a confirmation on both. Until this point everything was fine. 2 days later I received a message stating my registration was rejected.
I reached out the the customer service and went through the worst experience. I was responded by a name on the chat Bilal Ahmad. He (assuming) told me that the porblem was not the registration but the money for the top up bundle and asked for the proof from my bank that the money being deducted. I sent them their email of successful transaction and proof from bank. I was told that the issue would be resolved in 24 hours.
24 hours later, nothing has improved. I contact them and I'm confronyted by the same name Bilal Ahmad. I was relieved that I wouldn't have to express myself again. But apparantly they have a generic name with a different person sitting behind. He/she (can't assume anymore) told me that the issue is connected registration and not payment.
The issue is still unresolved.
2 years ago
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