Lyca mobile has the worst customer service ever. I have tried multiple ways, the phone call never gets connected, the agent on chat never gave you time to type, whenever you typed a bit longer text, they lose patience and exit the chat quickly. when sending email to ask for solution, they either gave unrelated answer or answer with my questions. also, their verification process is horrible, anything mismatch, they won't talk to you anymore, they don't have any other options for verification, it is always asking the same questions, so if you forgot something, you are stuck forever and no other way to get verified.