I asked Lyca to cancel my Auto Renewal but without success. I tried *190# as per the website but that doesn't work. On 'Live' chat they took all the details and asked them to cancel auto renewal but they cut me off. Second time same process said they would get back office to get back to me within 10 hours. Next day same process 'Live Chat' etc. etc. and still refused to cancel and said I had to get back to them in 24 hours. So I am still waiting. They are simply a dreadful company. They want to make it as difficult as possible for customers to leave. I have sent the details to Ofcom and they can look into it. They are simply NOT OFFERING A SERVICE. Customer service 1.5 !!!! that says it all.