I purchased a pre paid SIM card that was supposedly to be on offer 25 GB , unlimited calls and text for 90 days for the cost of £12 pounds from £25 . I bought the simcard on Friday the 20th , the website tricked me with the msg that payment was declined I needed to try again, I didn't try instead I checked my online banking and saw that payment was authorized. I called Lyca customer service and they apologized about the error and issue me with PIN that was supposed to use to activate the simcard . The SIM card arrived on Christmas Eve , I tried to activate it it declined due to technical errors, I waited for Christmas day to pass, then I called customer service on boxing day, After holding the line for several minutes she told me she can't resolve my issue because the sim card was on offer so I need to email them my complaints. I emailed them since 10am, until now 8pm no reply and the simcard is still not activated. I have tried to call again customer care but the msg I get when I call them is my ticket is closed, which means the issue has been resolved but it not true. I have never used Lyca before I was tempted to try this offer but I think they are day light robbers. I will deal with them accordingly. Won't recommend this to my enemies let alone family and friends