I bought EA SPORTS™ FIFA 23 Ultimate Edition Xbox One & Xbox Series X|S (pre-order) at this store in day 17/08/2022, for 73,48€, and when i and when I asked them via whatsapp when I was going to receive the game key, and if I was going to get all the limited edition bonuses for having ordered the game before August 21st, they first told me that I only received the key on September 30th, and after that there would be no bonus, because it was the normal edition. I was upset, because I bought the ultimate edition and was going to receive the normal one. So I asked them to cancel the purchase of the game, and give me the money back. They said yes, and that they had already made the return and would have the money back within 10 working days. Today is September 21st, more than a month has passed, and I still haven't received my money back. When I contact them by whatsapp every day I have to tell the whole story again, and they always make up some excuse, that the refund had already been made, and to talk to my bank. I spoke to my bank and of course they told me they didn't have any information about it, just that nothing had reached my account. Today they told me that there was nothing else they could do, and that the only thing I could do was talk to my bank. I have all the whatsapp chat with MTCGame since the first day, saved in pdf as proof. As a last resort, I even asked them that since they couldn't return the money to my bank account, so that they could credit it to my MTCgame wallet so that I could at least buy something else there, their answer was negative. I was scammed and I hope this report prevents anyone else from being scammed by this store.