A disorganised ordering system that meant our address was only partially filled in on the package which then got lost. In response they sent inaccurate tracking info as if simply giving us a tracking number was a solution to their mistake. Said they would then get back to us in 48 hours and didn't, but we managed to track the parcel down anyway. The reached out to us to change our 1 star review which is fair enough, they blamed covid.
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