When I was advised (15 February) my 3CX subscription was up for renewal, it has been nothing but disappointing. After logging into 3CX website, it advised me I need to contact my reseller. So I did and got a quote on 20th February. I logged in and accepted the quote and heard nothing. On 8 March, I got a reminder email from 3CX. So I tried to ring my re-seller but got a weird response after trying to contact Junneil (the stated contact) - essentially I think their voicemail was full. I rang back, tried another "option" and left a message. At least I got an email from Eddie of the 3CX helpdesk (even if it appears to be an automated message and a different contact persons name at MyITHub). I sent a response to the sales email but that got nowhere. I ennded up contacting my external IT company for him to help me, finally he got somewhere! I think your system (or people operating them) need a shake up.