I expeirence great losses in the first 48 hours due to a rough shipment and no heat source in the box (70% loss). The staff at MPC were very helpful with assisting me during the losses with tips/guidance and with the refund process. However, I do think the shipping material in the box could use improvement: I receieved very weak chicks in a box with maybe an inch deep of bedding and no heat source... they traveled through areas which dropped to mid 30's at night. It was quite upsetting. The chicks that survived are now pullets and cockerles, all of them very pretty and sweet. They have beautiful plumage + colors and are strong social birds; they have the fluffiest muffs & tuffs too! I do recccomend MPC and the birds they produce, just very disappointed in the packaging department of the company. I ordered a few more birds for this upcoming chick season and am excited, but will be reaching out to MPC personally in regarding to packaging the chicks warm due to delivery area.