It was easy to find the items on the website, and easy to pay for them - and they were dispatched quickly. However, a little note for the packing department - make sure you seal up the package properly before sending off. Ours arrived open - the sticky had not stuck! Luckily nothing had fallen out as the clothes were tightly packed inside and the end was crumpled together, even though not actually stuck down. I do like that they use brown paper packaging rather than plastic bags, however. Have used this company before, and will definitely use again. Husband is always pleased with his orders.