I ordered a tweed blazer on a Friday evening and it arrived three days later on the Monday. I was impressed with how soon it was delivered. There was good communication from New Forest Clothing periodically to keep me informed. Unfortunately, I decided to return the item due to the fit not being right for me. I requested a refund via their website, which was straightforward. I posted it back on a Saturday and received the refund two days later. I was very impressed with the overall service and wouldn't hesitate to place an order with them again in the future.