Gernerally, a good shopping experience. As a new customer, I got a generous discount off my first order; and shipping costs are better than others. Where I was let down was with the Returns process - I needed a size smaller. It worked OK, but the portal seemed clunky. At one point, when clicking an option, the page refreshed with the same page I'd just came from, so I ended up having to click the same option about 4 or 5 times before I progressed. (I did this several times in different browsers, and then on my phone; all had the same issue.) Then, I was offered an immediate replacement garment if I entered my card details - they put a hold on £1, but will either refund that once the returned garment is received, or charge in full if it isn't sent back within two weeks. This was recommended, in case they run out of stock before they receive the item you're sending back. Well, I tried. Three times. Using the same card I'd used in the first place. And each time, I got the same 'requires authentication' error message. So, in the end, I just had to send the garment back in the usual way, and hope they didn't run out of stock in the meantime. Luckily, they didn't, and now I have a good fit. So, I'm happy - but there's definitely room for improvement here.