Delivery from Nova is prompt and I havent had any concerns with packaging or the delivery porcess. From a quality perspective this Easy Flush Quick Dissolving Toilet Paper is ideal for Septic Tank owners. Its firm and holds up well during use and then dissolves quickly. I have a large household and this definitely helps the pipes cope. I also use Gentille Giant 3ply Kitchen Rolls, this is great, very absorbent and I have an old doggie that causes alot of this to be used. All in All, Nova Tissue will see me again and again as a repeat customer. I have no problem recommending teir products and their service. Keep it up!