Last time we worked with Pickstar I rated them a 5/5 but we didn't have the same experience this time. We originally booked Khadija Gbla and were assigned Nick Menechella as our Pickstar account manager. Nick was very hard to get in contact with, he didn't reply to our emails without being prompted via text or call. We didn't hear back from Khadija via the chat the entire time and this was concerning. As a result, we followed up with Nick several times to ensure that the booking is confirmed and he wasn't very helpful. When it came down to D-day as to whether or not we could go forward with Khadija, Nick was on leave. I emailed Ashleigh and she was super helpful. She responded to my email straight away and called me to update me on the situation and find an alternative speaker for Khadija who was on sick leave. Ashleigh helped us to have a new speaker confirmed within 24 hours and saved the day. From this point onwards, everything was smooth sailing, Ashleigh is a star but the process before she took over was quite frustrating. The other thing is that Pickstar were quite pushy for payment and not very accommodating of Council's payment process which involved paying invoices once the goods/service has been received. Instead, we had to pay a deposit and pay the balance of the invoice on the day of the event which was a lot of work and deviated from the normal process on our end. We love the range of speakers on Pickstar and hope that our next experience is more like our first one :)