I have been dealing with Pure Foods Company for a number of years. Actually began my subscription when Scott was doing all of the work by himself and I can only remember one instance when I had a problem. That turned out to be a miscommunication with new people. The company is extremely accommodating your particular needs. Very impressive in this day and age. The product is unbelievably good. In a world where there is an increasing supply of protein powders available, this one stands far above all of them because of the pure organic plant protein products combined to produce this delicious shake. I cannot begin to recommend it enough.