I purchased a beautiful gold plated necklace which was what I would call quite expensive (over £150) but I like quality accessories and am happy to pay for such. After only wearing it a few times it discoloured to the point it is no longer wearable. However, when I wrote to customer services showing images and proof of purchase they stated that as the piece was now 14 months old it was not considered a fault. Having worked in the fashion and accessories industry,for most of my life, this is not the quality I would expect. No other pieces of gold-plated jewellery from other stores have discoloured like this. I take extra care and never wear perfume or allow lotions or water to come into contact. So I am very disappointed with the customer service response and the poor quality product. I wont be shopping here again