Attempting to reach Screen with Envy after placing order. Via the following channels... 12 times via their chat function on website No response to my question but 25 marketing messages received 17 times on the phone Never answered. Always cuts off 9 times on email Received 2 x stock response emails in rotation for weeks and weeks, no response to question on account (sophie will keep on churning out reference numbers and shortly after haseeb will keep on sending sunflower emojis and promises a personalised response shortly. These are both automated emails. 22 times on twitter (direct messages) Received one response saying they will check with the senior manager Received further response after chasing saying they will check with the manager Requested refund today, using their terms found on their website. should land in the account in 14 days. We will see. Please, do take a look at all the twitter pages and just google search for even more terrible customer stories that have not been removed by the SWE team. They keep on pushing out marketing mailers, keep on offering discounts. not one person can provide an update on an order. Question is - is the business struggling? is this the last 'lets just get cash in then go bust and do a runner with the money'? I have no idea. they won't be around for long regardless with this reputation. The deserve zero stars. why is there not this option????