I cannot fault the service, as despite a couple of curve balls thrown in the applications direction, they still managed to secure a mortgage with a high street lender despite all our reservations. My only criticism, and I know this is a widespread one is that the fee charge is very high - £2,495 for us! It is however, only charged on the formal offer of the mortgage, so if they can't get one, you won't pay - although don't quote me on that, check the T&Cs!!!