Placed an order for a washing machine that my family urgently needed as several had been sick with a stomach flu over a weekend. Was told it would be out the next day, and I explained when we last had symptoms to make sure that was fine (the delivery date and time would've placed us 36 hours out since the last symptoms in the house, roughly). Spoke to the delivery driver the next morning, explained the same thing to remind them so they would mask up / protect themselves to their comfort just to be safe. Received a call back a few minutes later explaining that they were refusing delivery until we were "well". In the end, I determined their sales team didn't communicate with their delivery team to make sure everyone was fine with our situation. Not fine with me. Simply communicate and be upfront from the get-go about what you're okay with as a company (but apparently there's no such policy here) and don't waste the time of your customers. I requested a refund and have taken my business elsewhere. Having shopped around, I likely could have had a machine the same day it was supposed to be delivered if I would've ordered it from another company.