All the staff are fantastic with great customer service when I ring to place an order and delivery this time took 6days(including a weekend!) I researched high and low and couldn’t find a decent product or the company used outside sources. Jon was fantastic and emailed a whole pile of information around my concerns with ingredients/popcorn lung etc.... I found SMOKO was more affordable than other companies I looked at even here in Australia more bang for your buck.....One Aussie company had no idea what was in her refills or where it came from! The reason I went with SMOKO is that they produce everything in the UK. They have the data and evidence to back them up and know what’s in their products. I tried vape(not Smoko)but took one puff and nearly threw up. That’s why I searched for the right e-cigarette. Whalla Smoko! I’ve been so happy with their product I’ve converted quite a few friends. If you’re on the fence get off it and purchase Smoko. Yes it is different to the real ones but you get use to it..I found the psychological effect of the e cigarette (similar looking) makes me think I’m still smoking but without all the nasties and so easy to use. I have been consistent now for the past 7 months without buying a pack which when you add it up is huge savings on my pocket and my lungs. Thankyou Smoko just brill👍