Bought Spiral Bag as Xmas present for son in law. Who was delighted as does alot of travelling. One hour after purchasing online, I saw an advert offering free cross body bag on spiral bag purchase. 'Tongue in cheek' I emailed Spiral asking if it was too late to qualify for the free gift. Customer service was excellent, said 'no problem' and sent me the free crossbody bag covered the transport. Never before have I received such excellent service. The quality of both bags are excellent and I have no hesitation in recommending Spiral to any future customers. You won't be disappointed