I made a purchase and was asked to pay a set fee for the delivery, which I did. I received order confirmation. A few days later, you emailed me to say you made an error on the postage amount and needed another £5.95 to be able to send me my order (for which I had already paid for postage). Due to the fact that I needed the product I agreed to pay.
I was shocked to be asked to pay more, I understand errors happen but it was your error not mine, you should have absorbed the additional cost. Had you done so, I would have been a happy customer and would have used you again.
I will never ever shop with you again now and will be sure to leave a review of my experience on trust pilot so others are aware. I felt like I was scammed by your company and would have definitely cancelled the order, had I not needed the items so badly.
8 months ago
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