The whole online purchasing experience was really bad, not able to change color of strap on the spot, needed to send email to support team to request for that. However, customer need to 'follow' the support team's schedule, else they won't make the necessary changes on time. As a result, customer is forced to accept a watch without the strap change requested. Unless, customer is willing to make all the effort to send the item back again and reorder. In short, the purchasing flow and support team can really use some improvement. At the moment, I wouldn't recommend Sternglas to any of my friends.