I ordered a Naos White and it was shipped very quickly as promised. However, it was stuck in a warehouse in another city for over two weeks with little reason as to why. I suspected customs but was never given an answer by Sternglas. They were very responsive to my email inquiries, but I wish they could have either told me that this kind of thing happens frequently, or given me some time estimate (as I had no idea whether the watch would ever be delivered), or pushed for the watch to clear customs more quickly. The day before I finally got notice it was leaving that warehouse, I had decided I was going to request a refund if it didn’t arrive in the next week. I’m quite pleased with the product itself, just was disappointed by the time it took to deliver (over 3 weeks) and the lack of transparency about they the delivery process was taking so long.