I have had a bit of back and forth with Sternglas over the years, and hands down, they have been helpful. Great customer service. I also enjoy my Quartz Naos, which, so far, works fine. (I used to own a discontinued Roncalli, which was a beautiful watch with issues; a pity. I still miss my Roncalli every day.) And the Naos is a nice design, a durable watch (at least it seems like it; I only owned it for a few months). I am on the fence about the quality of the straps, however. The quick-release pins seem to be of shallow quality. Sternglass may be better off revisiting manufacturing or returning to the non-quick-release pins.