This is going to sound like a bot review, but I was geniunly impressed enough with Sternglas and its customer service to go write this review (I am a real person I promise!). I bought a Naos XS rosegold with sapphire glass about 1.5 years ago and have loved the heck out of that watch. I wore it every day, so imagine my sadness when suddenly from one day to the next it just stopped (6 am on the 6th ironically). This is however a positive review as the customer service was incredible. The watch was still within its warranty period so I contacted Sternglas and they instructed me to return the defective watch and within a week they had sent me a replacement. The person who helped me at Sternglas, Sarah, was incredibly helpful, quick in her responses and genuinely kind, so shout-out to her in particular. Will continue to love the heck out of this watch.