Customer service is always extremely fast and helpful! I’ve only ever had one issue during shipping (that wasn’t the companies fault at all) and they were incredibly kind and they went out of their way to help resolve it. I own multiple pieces from a few different collections and every piece is gorgeous, beautifully unique and fits exactly how I hoped. The packaging is also always really well done and I love the little postcards that are included! They make the experience feel a little more personal which is always really nice. Such an incredible sustainable brand with brilliant customer service and inspiring collections that have evidently had hearts and souls poured into them! ❤️