Never from The Sleep Station again!! I was thinking a lot about ordering this bed ( Emporia Modena Solid Oak Ottoman Bed) .I checked a few retailers and decided to go with The Sleep Station as they had good reviews (on their website) and also offered a good value.It was a mistake.The delivery came on the day they we've agreed on, but not in the morning as they promised. OK, It's not the end of the world. I was working from home whole day.The bed is coming in 4 individual boxes.Theyonly delivered 2 of them.. I've checked and it was written on each of the boxes 2 of 4 and 3 of 4. I asked the drive if he is sure about the number of the boxes and could check if he had more. He said, no that's all.So I got rid of my old bed frame and wanted to assemble the new one.After opening the boxes I had to realize half of the bed was missing... I was upset, and tried to call them, but no one answered so emailed them. The answer came quickly and they were very sorry and promised to have the rest of the bed delivered in a few days.I thought sleeping on the floor for a few nights wouldn't hurt.After I've received the missing 2 boxes and started the assembly again, I had to realize that they sent the wrong bed. I didn't believe it, that for a bed for this price it can happen!!So I've tried to call them again, no one answered, so emailed them the picture of the bed they've sent instead of the bed I've ordered..The answer came quickly again and they've promised a replacement ASAP..I had to email them every single day for a week, to receive the right bed after a sleeping on the floor for 7 days.As it happened in the middle of the Hay fever season I was barely sleeping or had any rest for a week, which made this experience even worse.. They didn't take any responsibility for their actions and didn't care about my health at all.. The bed itself is not the highest quality as most of the nuts are loose, but at least it's real wood. If you decide to buy this frame, based on my experience, I'm sure that any other retailer could offer a much better service than The Sleep Station!!
1 year ago
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The Sleep Station Ltd has a 3.69 average rating from 48 reviews

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