(TL/DR at the bottom.) Their ink may be decent, but so far the customer service experience has been poor. I ordered two of the day-glo inks. The inks I received looked different than the order I expected so I called to get clarification if I ordered the wrong one (completely possible) or if I was sent the wrong one (also possible). I asked them if I had ordered the wrong one or if I was sent the wrong one and he interrupted me mid-sentence to say, "Just email a picture to ink@totalink.[whatever]." I asked if I could just tell him the product number on the container and he could tell me if that matches the order. Again, mid-sentence was interrupted with "ok fine, what's the number?" We came to the understanding that it was the wrong ink and he said, "I'll send you another one." I asked for a confirmation email and his respond was, "I'm the VP. If I say I'll send it, I'll send it." Not happy with that answer, I insisted he send some sort of confirmation because I have already paid for the ink and he has not shipped it. At this point in the transaction, my money has been stolen and I haven't received the products we agreed on. He asked what my email was and I provided it. The next morning (now Wednesday) I still hadn't received an email confirmation so I reached out again. His response was a photo of his computer screen from UPS noting the label was created and one line that said, "Here you go my man thank you fir shopping with us look forward to gaining all your business." The tracking number provided on Wednesday morning was for UPS Ground, with an expected delivery date of Monday the following week. Due to a picking error on their part -- and a rude/dismissive VP -- my customer and my business was negatively impacted. Yet, he wants to "gain all my business"? I asked about the slower fulfillment method with UPS Ground and he has not replied. TL/DR: They shipped the wrong ink. The VP was rude and dismissive. The day the said they would fix it, they didn't. Their way to fix the problem was the cheapest solution possible. Then he had the audacity to say he wants all our business in a rushed email full of typos.