We called to get help with ordering a replacement Rubber Blanket for the Vastex Exposit. We were met with a less than helpful representative that told us "just order it online" and more or less refused to answer any of the questions he had about the product we needed to order. So we went on line and ordered the replacement rubber blanket for the Exposit unit... Unfortunately, the blanket doesn't fit the Exposit unit that we have. We called back to try to return it for the correct size he was told that they don't accept a returns on that item. I'm a bit upset because if the sales rep would have worked with us instead of blowing him off, we wouldn't have ordered the wrong thing, as well as refusing to exchange the product for the correct item adds insult to injury. I emailed several times and asked to be contact by the manager or owner to try to resolve the problem and return the product and have been ghosted by the company.