System suspension at the end of the reservation is standard. Confirmed by a TUI employee in store. The phone number that pops up after that disconnects you as soon as you dial the number. Pathetic and untrained staff in customer service. I wanted all inclusive and they sold me half board. When, after checking the documents and pointing out any irregularities, I wanted to cancel my holiday, I was charged £49 because the flight was not with TUI, but with easyJet. Why do customers have to pay for untrained employees? Never in my life with TUI, run away. No sense of guilt in the truest sense of the word.