Had no issues with the service as it was fairly smooth but at 1st I never knew they was shipped from Australia. I collect trainers so when they arrived I looked in the box and that was it never tried or inspected fully. So after a few weeks I decided to get them out the box for my display to find one of the air bubbles had lost air buy these have never been worn so I was confused. I contacted the vault uk to be told your out the 14 day return policy.? I've even contacted nike and they can do anything about it cos the company are not a nike seller on there list. So I've been left with a faulty pair or trainers just like the lady with the ugg boots in the reviews. I don't think i would chance it again with these as stuff isn't cheap and it's funny how things are faulty when you read the other reviews.