I was happy with the consultation but not at all happy when I phoned up to make an appointment to have my veins done. I was told I needed to pay a non-refundable deposit of £500. When I asked what would happen if I was ill I was told it ‘would be taken into consideration’ with the implication being that the deposit wouldn’t be transferred to an alternative appointment. I think this is taking advantage of people. The procedure is an awful lot of money and I certainly didn’t go down this route half heartedly. The consultation itself is very expensive and the start of the commitment to the treatment. To be told that a £500 deposit paid for a booking is very likely to be lost seems unethical. I was also told at this point that the consultant I needed to have to do the procedure only worked one day a week which is highly inconvenient for those of us with full time jobs. At the time of phoning I said I wanted to speak to someone at the clinic I had attended. The person I was speaking to seemed very reluctant about this but did eventually say they’d get someone to call me - I have heard nothing.