The customer experience has been atrociously bad. 1. I purchased swim shorts at the Paragon shop on May 4. Found out that the embroidery was not done in the way that I had discussed with the sales person (despite my request being logged into the Sandbar system) 2. Visited the Paragon shop on 10 AM, May 10. Store front was not open yet. 3. Upon my re-visit on May 10, I informed the sales person the request on the embroidery. Received a call from Danni and had to re-explain the request as there seemed to be a breakage of communication between her and the shop. 4. On May 12, received a follow up message (WhatsApp) from Danni, but again she confirmed the wrong information (which I have communicated numerous time over chat and a call). 5. May 13: item is still pending.