If you are thinking about placing an order with Zega Apparel, DO NOT. STOP NOW and save your TIME and MONEY. This company is a complete waste of time. I have been almost 12 MONTHS trying to get my correct order delivered with no end in sight. The so called "customer service rep" has completely stopped answering my emails and if ignoring any request. Therefore I have resorted to write this review- in an effort to draw attention to the extremely unprofessional business tactics of Zega Apparel. When I first reached out requesting for custom apparel, the initial customer service was on-point. Very communicative and willing to collaborate on my needs/ideas for my project. Once I sent over the payment everything changed. I was handed over form the Sales team to Waqas Khan- Customer Support Manager. I understand the unforeseen circumstances with Covid-19 and the impact it's had globally, but there is no reason to ignore emails from a paying customer without an answer for over 2 weeks at a time. When i finally received a physical sample of my order I immediately sent an email with the required alterations and my thoughts. We finally agreed on a final model and I approved the sample for production. Once confirmed it was almost impossible to get a estimated shipping date, as Waqas would not answer my emails for days/weeks at a time. I felt I was being led-on and given the run around. This back and forth went on for several months after pressuring for updates almost daily, until I finally received a package from DHL. The order I received was a completely different size and design. The garments did not fit and the sizes were very different from the sample we had both agreed upon for production. I immediately wrote Waqas and sent pictures explaining the order is incorrect, and that I was fed up with this entire process and that I just wanted a refund (even partially) to just forget the entire ordeal. At this point I was taking it as a sunk cost all the time and money. After waiting several days for a reply I was told there are no refunds and they best they can do it another order but I will have to pay for all international shipping charges. After more days back and forth arguing with Waqas I once again reluctantly agreed to pay for the international shipping of this new order as they where not offering any refund. And once again, here I am 3 weeks since I having received any email from Waqas after several attempt to make contact. If you are reading this, save your time, save your money and the countless headaches caused by working with Zega Apparel. If you are in the market for custom apparel, do yourself a favor and find a local small company with integrity and accountability. Trying to save a few bucks, I am now a of a couple hundred dollars gone and with 1 year of frustration with no end in sight.