My last experience with a South African Hotels was less than pleasant. Upon our check-in at the Genesis Suites Hotel on 4 November 2016 after a long 5-hour drive, we were informed that our reservation had not been paid for and we would have to make a payment of R 5,550.00 for our 3-night stay bill (@R 1,850.00/night) on the spot. I then explained to both the front desk staff member and manager that we had settled the entire amount of our stay upfront and had even received e-mail confirmation from South African Hotels. Unfortunately, I had not brought a copy of the invoice with me. However, after requesting internet access at the hotel's business centre, I was able to provide them with a copy of the invoice. We were then checked in and told that a follow up would be made with South African Hotels. By this time we were confused, worried and upset by the whole episode which had unfolded in front of other guests. It was not until I checked back with the hotel's front desk a few hours later that I was informed that the payment had been sorted and the matter was now settled. In light of the above, I would have thought someone at South African Hotels would care enough to offer its client an apology for the inconvenience suffered but to this day (16/11/2016), none has been forthcoming and I find that very disappointing.