HALLO RYAN. THANKS FOR THE OPPERTUNATY TO COMMENT ON YOUR SERVICE.THE EFFORTS DONE WITH THE BOOKINGS WERE EXCILLENT,BUT ON ARRIVAL AT BADPLAAS WE HAD PROBLEMS.THEY SAID THAT ALTHOUGH WE HAD PAPERS PROVING OUR PAYMENT ,THEY DID NOT RECEIVE ANY PAYMENT AND I HAD TO STAND THERE IN THE QUEUE AND WAIT FOR THEM TO MAKE PHONE CALLS,WHICH TOOK LONG AND WAISTED EVERYBODYS TIME.SECONDLY THERE WAS A PROBLEM WITH BREAKFAST.I AM IN POSSESSION OF AN E-MAIL STATING THAT BREAFAST WAS INCLUDED,BUT ACCORDING TO THEM BREAKFAST WAS NOT INCLUDED. AGAIN I HAD TO WAIST ANOTHER 30 MIN. AT RECEPTION.SEEING THAT YOU ASKED,I THINK THAT WAS NOT HANDLED GOOD.PEOPLE AT BADPLAAS WAS VERY ACCOMMODATING. JOHANNES WAS VERY HELPFULL,AND NEEDS MENTIONING. WOULD LIKE TO HEAR TOUR RESPONS. THANK YOU DEON BUCKLEY.