Muzi Safari Tour is a thief.
Awful experience with Muzi Safari Tour who was recommended by the Protea Kruger Gate Hotel.
We booked a tour at the hotel agency with Muzi Safari tour who was recommended by the hotel and we wanted to charge directly the tour on our room but the driver didn't accept despite the hotel gave us the authorization.
We paid with credit card but when we get the ticket, we realized that the amount was 27380 Zar instead of 2738 Zar.
Big difference for a day safari tour...!!!
The guide couldn't cancel the operation on the card machine and called the bank who told us that the transaction was instantly cancelled but after coming back to France, the amount was deduct from our bank account.
After many phone calls with the bank from France, they told us that the transaction is done and the amount is on Muzi bank account and the only solution to get back the money is that Muzi company send back the money to us directly but they refuse and argue that they don't have the money.
The Protea hotel is also responsible of that because they didn't do anything to help us although the hotel agency works with that safari tour.
So we paid 27380 zar with credit card and 2738 zar by cash so 30118 zar for a safari tour is quite expensive (2100€/2300$)
7 years ago
www.south-african-hotels.com has a
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average rating
from
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